FAQs

HOW DOES IT WORK?

DELUXE AFTERNOON TEA BOXES

  • Decide when you’d like to hold your Afternoon Tea. Select your preferred Afternoon Tea and order through the website. 

  • Wait for your box to be delivered on the morning of your Afternoon Tea.

  • Pop any chilled items straight into the fridge if you’re not eating it right away.

  • Enjoy!

  • Please remember to tag us in any photos of you enjoying your Brew & Bakes on social media @brewandbakes as we love seeing your Tea parties!

     

AFTERNOON TEA / CREAM TEA BOXES

  • Decide when you’d like your Cream Tea to arrive. Select your preferred Cream Tea and order through the website. We suggest making the delivery date the day before you intend to consume the food.

  • Wait for your box to be delivered on your chosen date; usually anytime between 8am – 6pm.

  • Pop any chilled items straight into the fridge if you’re not eating it straight away, and put scones into an airtight container.

  • Enjoy!

  • Please remember to tag us in any photos of you enjoying your Brew & Bakes on social media @brewandbakes as we love seeing your Tea time setup!

     

LETTERBOX TREAT / CAKE BOXES & PARTYWARE

  • Select your Treat Box, Cake Box or Partyware on the website.

  • Pay for your order and make sure you enter the correct delivery address whether it’s for yourself or a friend.

  • You can let us know if you’d prefer these to arrive by a particular date (or leave blank for us to send ASAP) and we’ll do our best to dispatch them in time, however we cannot guarantee delivery dates as we just sent these on a non-guaranteed Royal Mail postal service.

  

TELL ME ABOUT DELIVERY

CHILLED ITEMS SUCH AS AFTERNOON TEA / CREAM TEA

Your food is freshly prepared and packed (in specialist chilled packaging) the day before your selected delivery date and collected by a Parcel Force courier/Royal Mail. It will be transported on an overnight service. If you do not answer the door to the courier, they will leave it in a safe place, they cannot re-deliver on another day due to the perishable contents.

 

TREAT BOXES, CAKE BOXES & ACCESSORIES

We offer 2 postage options for treats, cakes and accessories:

STANDARD DELIVERY (FREE)
Should arrive within 3-5 working days
Postage: 1st class Royal Mail

FAST TRACKED DELIVERY (Ideal if you’d like it to arrive for a Birthday / Event)
Should arrive within 2 working days with online tracking
Postage: Tracked 24 Royal Mail 
(You’ll receive an email with tracking details and also an SMS to the shipping phone number you enter at checkout)

Please note these are all estimated times for you to use as a guide. Royal Mail do not guarantee the delivery times shown above and delays can occur occasionally. 

 

DELIVERY CHARGES

We offer free delivery for most items as standard. Delivery charges for other items such as party decorations will be calculated at the checkout for your chosen.

Delivery prices shown on the website are for delivery to most of Mainland UK, we cannot ship internationally. For customers who require delivery to the following locations, please email us before placing your order as we would need to provide you with a custom delivery quote: The Highlands and Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands or the Isle of Wight.

 

CAN YOU CREATE ME A BESPOKE ORDER? 

Please email us hello@brewandbakes.co.uk and we can discuss with you.

 

CAN WE ORDER FOR OUR WEDDING OR EVENT?

Absolutely! Just email us hello@brewandbakes.co.uk with your occasion date and an idea of how many guests you are expecting and we can discuss your special day with you.

 

INGREDIENT INFORMATION & DIETARY REQUIREMENTS

Our ingredient and allergen information can be found here. Information is provided in product deliveries and you’re welcome to email us for more information. 

 

THERE’S A PROBLEM WITH MY DELIVERY

If you experience any issues with your delivery please email hello@brewandbakes.co.uk or call 07927 654857 and we will help you. 

 

CAN I AMEND MY ORDER / DELIVERY DETAILS? 

Should you wish to make a change, amend or cancel your Afternoon Tea order (including delivery details) or non-personalised additional extra items (such as bunting and balloons), you may do so in writing by midday 72 hours prior to midday on the day of your delivery. Please email us ASAP to make any amends hello@brewandbakes.co.uk

Unfortunately, no amends, changes or cancellations can be made to personalised items.

 

RECYCLING

Sustainability is something which really means a lot to us at Brew & Bakes so where possible we have tried really hard to avoid using plastics and unnecessary packaging. It is something we will continually research and are always on the lookout for new technologies & packaging ideas. 

We are also really careful to not waste food so make sure we use every piece of brownie baked in our tins, and if occasionally we do have wastage from testing we donate these locally.

- Outer boxes are cardboard which can be re-used or disposed of with your household recycling.
- Mailing bags are made from recycled & recyclable plastics where possible.
- Our branded greaseproof paper is natural greaseproof paper with no unnecessary chemical treatments, coatings or varnishes and is therefore recyclable.
- We package many of our cakes and biscuits in polypropylene plastic bags (PP-5). This plastic is recyclable wherever cereal liners and straws can be recycled, but not commonly in kerbside recycling. This is something we're continually looking to improve on, but as yet cannot find a suitable alternative. 
- Gel ice packs - these can be re-frozen and used repeatedly.
- Wool insulation liners in afternoon/cream teas are made of 100% felted sheep’s wool which is washed, scoured then sealed within recyclable polyethylene wrap & bags. The wool insulation is totally compostable and biodegradable. Other fantastic uses for the wool are: re-use for picnic boxes, lovely warm beds for pets (removed from the plastic), or protect your plants during chilly nights.