FAQs

HOW DOES IT WORK?

AFTERNOON TEA BOXES

  • Decide when you’d like to hold your Afternoon Tea. Select your preferred Afternoon Tea and order through the website. Don’t forget to add on extras such as decorations from the Partyware section to make your Afternoon Tea even more special.

  • Wait for your box to be delivered on the morning of your Afternoon Tea, before midday.

  • Pop any chilled items straight into the fridge if you’re not eating it right away.

  • Enjoy!

  • Please remember to tag us in any photos of you enjoying your Brew & Bakes on social media @brewandbakes as we love seeing your Tea parties!

     

CREAM TEA BOXES

  • Decide when you’d like your Cream Tea to arrive. Select your preferred Cream Tea and order through the website. Don’t forget to add on extras such as decorations or extra drinks to make your Cream Tea even more special.

  • Wait for your box to be delivered on your chosen date; usually anytime between 8am – 6pm.

  • Pop any chilled items straight into the fridge if you’re not eating it straight away, and put scones into an airtight container.

  • Enjoy!

  • Please remember to tag us in any photos of you enjoying your Brew & Bakes on social media @brewandbakes as we love seeing your Tea time setup!

     

LETTERBOX TREAT / CAKE BOXES & PARTYWARE

  • Select your Treat Box, Cake Box or Partyware on the website.

  • Pay for your order and make sure you enter the correct delivery address whether it’s for yourself or a friend.

  • You can let us know if you’d prefer these to arrive by a particular date (or leave blank for us to send ASAP) and we’ll do our best to dispatch them in time, however we cannot guarantee delivery dates as we just sent these on a non-guaranteed Royal Mail postal service.

 

WHAT’S IN THE BOX?

See each listing for specific contents but in general the Afternoon Tea Boxes include everything you need to host your afternoon tea except hot water. 

Items include a cake stand (for 2+ people), paper plates & cups, wooden cutlery, napkins and then the food includes scones, cakes, sandwiches, a selection of drinks, sugar, milk, clotted cream & jam. All of the cakes and sandwiches are homemade - we think they are absolutely delicious - but we’ll let you be the judge of that.

Similarly, the Cream Tea boxes contain everything you’ll see in the product images so all you need to provide is water for the drinks!

 

TELL ME ABOUT DELIVERY

AFTERNOON TEA

Your food is prepared and packed up the day before your Afternoon Tea and collected by a courier. It will be transported on an overnight service to arrive with you on the morning of your Afternoon Tea before midday. At the moment we are only able to deliver Afternoon Teas Tuesday to Saturday. Couriers are also ‘not able to guarantee timed deliveries’ but we haven’t experienced any delays on this service so far. If you do not answer the door to the courier, they will leave it in a safe place, they cannot re-deliver on another day due to the perishable contents. 

 

CREAM TEA

Your food is prepared and packed up the day before your chosen delivery date and collected by a courier. It will be transported on an overnight service to arrive with you on your chosen date, usually between 8am-6pm. At the moment we are only able to deliver Cream Teas Tuesday to Friday but you can keep scones in an airtight container for a day or two and chilled items will be fine in the fridge until required. Scones are also delicious warmed up a little before tucking in too! If you do not answer the door to the courier, they will leave it in a safe place, they cannot re-deliver on another day due to the perishable contents.

 

TREAT BOXES, CAKE BOXES & ACCESSORIES

We offer 2 postage options for treats, cakes and accessories:

STANDARD DELIVERY (FREE)
Should arrive within 3-5 working days
Postage: 1st class Royal Mail

FAST TRACKED DELIVERY (Ideal if you’d like it to arrive for a Birthday / Event)
Should arrive within 2 working days with online tracking
Postage: Tracked 24 Royal Mail 
(You’ll receive an email with tracking details and also an SMS to the shipping phone number you enter at checkout)

Please note these are all estimated times for you to use as a guide. Royal Mail do not guarantee the delivery times shown above and delays can occur occasionally. 

 

DELIVERY CHARGES

We offer free delivery for most items as standard. Delivery charges for other items such as party decorations will be calculated at the checkout for your chosen.

Delivery prices shown on the website are for delivery to most of Mainland UK, we cannot ship internationally. For customers who require delivery to the following locations, please email us before placing your order as we would need to provide you with a custom delivery quote: The Highlands and Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands or the Isle of Wight.

 

CAN YOU CREATE ME A BESPOKE ORDER? 

Please email us hello@brewandbakes.co.uk and we can discuss with you.

 

CAN WE ORDER FOR OUR WEDDING OR EVENT?

Absolutely! Just email us hello@brewandbakes.co.uk with your occasion date and an idea of how many guests you are expecting and we can discuss your special day with you.

 

INGREDIENT INFORMATION & DIETARY REQUIREMENTS

Ingredient information is provided in product deliveries and you’re welcome to email us for more information. Contents / ingredients of products listed may change occasionally due to availability.

If you have any dietary requirements please contact us before placing an order. 

 

THERE’S A PROBLEM WITH MY DELIVERY

If you experience any issues with your delivery please email hello@brewandbakes.co.uk or call 07927 654857 and we will help you. 

 

CAN I AMEND MY ORDER / DELIVERY DETAILS? 

Should you wish to make a change, amend or cancel your Afternoon Tea order (including delivery details) or non-personalised additional extra items (such as bunting and balloons), you may do so in writing by midday 72 hours prior to midday on the day of your delivery. Please email us ASAP to make any amends hello@brewandbakes.co.uk

Unfortunately, no amends, changes or cancellations can be made to personalised items.

 

RECYCLING

Sustainability is something which really means a lot to us at Brew & Bakes so where possible we have tried really hard to avoid using plastics and unnecessary packaging. It is something we will continually research and are always on the lookout for new technologies & packaging ideas. 

We are also really careful to not waste food so make sure we use every piece of brownie baked in our tins, and if occasionally we do have wastage from testing we donate these locally.

- Outer boxes are cardboard which can be re-used or disposed of with your household recycling.
- We package many of our cakes and biscuits in oriented polypropylene plastic bags. This plastic is recyclable so please check locally if your council can recycle these.
- Gel ice packs - these can be re-frozen and used repeatedly.
- Wool insulation liners in afternoon/cream teas are made of 100% felted sheep’s wool which is washed, scoured then sealed within recyclable polyethylene wrap & bags. The wool insulation is totally compostable and biodegradable. Other fantastic uses for the wool are: lovely warm beds for pets (removed from the plastic), to line your egg basket, or protect your plants during chilly nights.